software support and maintenance offerings
All Standard and Premier Software Support and Maintenance Offerings are available in annual increments up to a maximum of three (3) years.
Basic Support (45 days)
- Included in the product purchase price
- Begins 45 days from the date of the product shipment
- Includes 9X5 installation and configuration support for both hardware and software
- Includes software downloads
Standard Support and Maintenance
- Covers 12 months from the date of product shipment
- Includes 9X5 Telephone Support
- Includes 9X5 E-mail Support
- Includes 24X7 unlimited web access
- Entitles downloading maintenance updates and service packs
- Includes one hour (1hr) callback/response
- Covers 12 months from the date of product shipment
- Includes 9X5 Telephone Support
- Includes 9X5 E-mail Support
- Includes 24X7 unlimited web access
- Entitles downloading maintenance updates and service packs
- Includes thirty minute (30min) callback/response
