service & support
Support and services offerings for StoreVault products ensure maximum access and availability to data residing on StoreVault systems. Our Support and Services Offerings cover:
- Direct access to global Product Support Centers via telephone, email, and web
- Download of latest Software releases and Maintenance updates
- Comprehensive Hardware Warranty Services programs
- Unlimited access (24X7) to the Online Self-help System
Software Support
StoreVault products are supported by global Product Support Centers which operate 24X7X365. Customers can contact a Product Support Center via the web, e-mail, or a toll-free telephone number and the call will be automatically routed to the Support Engineer best qualified to assist with a specific question or issue.
Software Maintenance
Software Maintenance programs include download access to latest software technology, maintenance, and fixes available for our products.
On-line Self-Help System
The Online Self-help System provides customers with the fastest responses to questions, assists with issue resolution and ensure timely and efficient communications. The Online Self-Help System (OSS) is available 24X7X365. By accessing the OSS customers can:
- Submit Service Requests
- Monitor Service Request status
- Track RMA shipments
- Monitor Service Dispatch status
- Find a solution in our knowledge-base
- Browse through technical white-papers
- Review product release notes
- Read technical updates and bulletins
- Download product documentation
- Download latest software maintenance releases
