hardware warranty
Hardware Warranty is simply a guarantee that if a piece of hardware should fail to function properly, under normal use during the warranty period, then the hardware will be repaired or replaced by the manufacturer.
Once our Product Support Center engineer has completed the troubleshooting and problem analysis, on the customer-reported product issue, and has determined that the issue is related to a hardware malfunction or failure, that Product Support Engineer will initiate the Hardware Warranty Service process.
Customers can choose from several Hardware Warranty Service Offerings available for our products (available in annual increments for a maximum of 3 years):
Standard Hardware Warranty Service
- Two years (24 Months) from the date of product shipment
- Advanced replacement for malfunctioning parts
- Replacement parts are shipped Next Business Day (NBD)
- Monday through Friday only, holidays excluded
- Customer must return the malfunctioning part within 15 days
- Customer is responsible and may be billed for parts not returned after 15 days
- 9x5 hardware telephone support
- On-line RMA shipment tracking
- A third year extension is available
Premium Hardware Warranty Service
- Replaces and upgrades the standard hardware warranty
- Provides 24x7x4 hour response for on-site break-fix service
- Technician arrives with parts within 4 hours of the time of dispatch
- Service is provided seven (7) days a week
- 24x7 hardware telephone support
- Online dispatch, status monitoring, processing and shipment tracking
- Optional additional upgrades sold in yearly increments
