software support and maintenance offerings
All Standard and Premier Software Support and Maintenance Offerings are available in annual increments up to a maximum of three years.
Basic (45 Day) Support
- Included in the product purchase price
- Covers 45 days from the date of the product shipment
- Includes 9x5 installation and configuration support for both hardware and software
- Includes software downloads
Standard (9x5) Support and Maintenance
- Covers 12 months from the date of product shipment
- Includes software downloads
- Includes 24x7 unlimited web access
- Includes 9x5 telephone support
- Includes 9x5 e-mail support
- Includes one hour callback/response
- Upgradeable to a total of three years
Premier (24x7) Support and Maintenance
- Covers 12 months from the date of product shipment
- Includes software downloads
- Includes 24x7 unlimited web access
- Includes 24x7 telephone support
- Includes 24x7 e-mail support
- Includes thirty minute callback/response
- Upgradeable to a total of three years
